Privacy Policy

1. Who we are

Zenta ("Zenta", "we", "us") is a social live‑streaming and chat application published by Pataros (package com.pataros.zenta). This policy explains what data we collect, why, who we share it with, and the controls and rights you have. It applies to the Zenta mobile app and related services.

Questions or requests: support@zenta.live.

2. Data we collect

We collect the following, depending on how you use Zenta:

Category	Examples	Required?
Account & identity	Phone number, name, and (if you choose) email. A public 8‑digit ID and referral code are generated for your account.	Phone or Google/Apple sign‑in + name are required to create an account; email is optional.
Profile	Gender, date of birth, bio, photos, and optionally occupation, education, height, and interests.	Gender, date of birth and at least one photo are needed for a usable profile; the rest is optional.
Location	Approximate and precise (GPS) location, used to show nearby people and distance. You may instead pick your city manually.	A coarse location/country is needed for discovery; precise GPS is optional.
Photos & videos	Profile photos, images you send in chat, and a liveness selfie for verification. Photos are chosen through your device's system photo picker (Android or iOS).	Optional (except a profile photo for a usable profile).
Messages	Content of 1:1 chats and support messages. Live‑stream chat is temporary and is purged when the stream ends.	Only if you use messaging.
Purchases & payouts	Diamond purchase history and receipts, and the status of your Premium subscription (plan, renewal date, whether it auto‑renews) as reported by the App Store or Google Play. For hosts who cash out, the payout destination you enter (e.g. PayPal email or crypto wallet, account name/number).	Only if you buy Diamonds, subscribe to Premium, or request a payout.
Usage analytics	Which screens you open and which features you use (e.g. starting a live, sending a gift, subscribing), app version, device model and OS, coarse country, and an app‑instance identifier. Tied to your internal account ID, never to your name or phone number.	Generated automatically; used only to understand and improve the app.
Activity in the app	Likes, matches, follows, gifts, blocks, reports, profile visits, live viewing, and similar interactions.	Generated automatically as you use Zenta.
Device & security data	Push notification token, device platform, app version, language, time zone, and—for security/session records—IP address and user‑agent.	Needed for notifications, sign‑in and account security.

Live audio & video from calls and live streams is transmitted in real time so other participants can see and hear you. It is not recorded or stored on our servers; only call metadata (such as duration and timestamps) is kept.

Payment card details: purchases are processed by Google Play Billing (Android) or Apple In‑App Purchase (iOS). We never receive or store your card, bank, or CVV details — only the store's opaque purchase token or transaction ID and order ID.

3. How we use your data

• Create and manage your account and sign you in.
• Build your profile and power discovery, matching, live streaming, and chat.
• Show nearby people and distance (using approximate/precise location).
• Process Diamond purchases, Premium subscriptions and host payouts, and prevent fraud and abuse.
• Measure how the app is used (aggregate analytics) to improve features and fix problems.
• Keep the community safe: content moderation, blocking, reporting, and verification.
• Send you notifications you have enabled and respond to support requests.

4. What other users can see

Zenta is a social product, so some information is visible to other users by design: your profile (name, photos, gender, age, bio, public ID), your live streams and public chat, gifts, and your approximate distance. The nearby map only ever shows fuzzed positions, and you can hide yourself from the map or use incognito visiting in Settings.

5. Third‑party services

We do not sell your data. We rely on a small number of providers that process data on our behalf to make the app work:

• Google — Firebase Cloud Messaging (push notifications), Firebase Phone Authentication (sends the SMS code to your phone number), Google Sign‑In, Google Play Billing (purchase and subscription verification), Firebase Analytics (usage analytics described above) and Google AdMob (optional rewarded video ads in the daily missions).
• Unity — Unity Ads / Unity LevelPlay (ironSource), the ad mediation and ad network behind the optional rewarded video ads. Ad partners receive the device advertising identifier (if you allow it), approximate location derived from the IP address, device data (model, language, connection type) and your interactions with the ads, to serve, measure and prevent fraud.
• AppsFlyer — install attribution (which campaign brought you to Zenta); receives the advertising identifier and device data.
• Apple — Apple Push Notification service (delivers push notifications on iOS), Sign in with Apple, and Apple In‑App Purchase (purchase and subscription verification, including App Store Server Notifications about renewals, cancellations and refunds).
• Error diagnostics — if enabled, crash/error reports (with only a numeric user id) may be sent to our error‑monitoring provider to help us fix problems.

Ads and tracking: rewarded ads are only shown when you choose to watch one. On iOS we ask for permission through App Tracking Transparency before any advertising identifier is used; if you decline, ads are still available but are not personalised. You can change this any time in Settings → Privacy & Security → Tracking.

Live media, photos, and databases run on our own infrastructure. These providers act as service providers under our instructions, not as independent controllers.

6. Security

All data is encrypted in transit (HTTPS/TLS and secure WebSockets). Passwords and tokens are stored only as salted hashes, and credentials on your device are kept in the platform's secure storage.

7. Retention & deletion

You can delete your account at any time in Settings → Delete account, or by following our account deletion instructions. When you delete your account we immediately erase your personal information — your phone, email, name, and self‑reported profile fields (including date of birth, gender and location) are cleared, and your photos and chat images are deleted from storage.

The same erasure also removes your verification selfie, saved payout accounts, session records (IP address and device), your live-stream titles and covers, your messages in live chats, your follows, blocks, likes and profile visits, and your in‑app notifications. Text messages you sent in one‑to‑one chats are replaced with a "message deleted" placeholder on the other person's side. Any remaining activity records tied to the anonymized account (viewing history, daily claims, mission progress, resolved support tickets and similar) are permanently purged 30 days after deletion.

• Your account is retained only as an anonymized record (no name, contact details, photos or profile fields) so that other people's conversations and financial records remain consistent.
• Financial and audit records (purchases, subscriptions, payouts and related logs) are retained as required for fraud prevention, dispute resolution, tax and accounting obligations. In payout records the account holder name is removed and the account number is masked to its last four digits.
• Reports you or others submit may retain a copy of the reported content for safety review even after the original is deleted.
• Banned accounts only: if your account was banned for violating our Terms when it was deleted, we keep a one‑way cryptographic hash (never the plain text) of the phone number, email address or sign‑in provider identifier for 12 months, solely to prevent the banned person from re‑registering. This hash cannot be reversed into your contact details and is not used for any other purpose.
• Encrypted database backups are kept for a maximum of 14 days, after which erased data disappears from backups as well. Server logs are rotated automatically and are not kept beyond a few weeks.

You can also export your data from Settings, and request deletion of specific data by contacting us.

8. Your rights & choices

• Access and export your data in‑app.
• Delete your account and associated personal data.
• Control notifications, map visibility, incognito visiting, and who can message you in Settings.
• Deny precise location and pick your city manually.

9. Children

Zenta is for adults 18 and older and is not directed to children. We do not knowingly collect data from anyone under 18; if you believe a minor is using Zenta, contact us and we will remove the account.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified in the app.

11. Contact

Pataros — Zenta
support@zenta.live